Complaints

If you have a complaint about any aspect of Radio Shields output or activity, we have put in place a Complaints and Grievance Procedure to deal with your complaint.

Please note that Radio Shields is owned and operated by Radio Shields NE Community Interest Company under a DAB and community radio licence

Radio Shields on-air output is licensed and regulated by the broadcast regulator OFCOM and we are under an obligation not to broadcast material which is unfair, harmful or likely to cause offence. OFCOM regulates this principally by acting upon complaints received from listeners.

Please note that OFCOM does not regulate any activity online or on social media.

If you hear something on air you think is wrong, please contact us in the first instance. We’d like to help put things right.

You can contact our Chief Executive Kyle Scott to discuss anything you have heard on air. Please email kyle@radioshields.co.uk and your complaint will be fully investigated with a written reply within 14 days.

You can also write to

Kyle Scott

Radio Shields

59, Westoe Road

South Shields

Tyne and Wear

NE33 4LU

If we are unable to resolve your issue, you can then make a formal complaint to Ofcom by contacting them and including our initial response to your complaint. 

Ofcom Contact Centre
Riverside House
2a Southwark Bridge Road
London
SE1 9HA

You can also call Ofcom on 0845 456 3000 (local rate) or email contact@ofcom.org.uk.